No signal

Ld31 — Sat, 06 Dec 2025 10:23:02 GMT

Sky HD box says no signal and the website advice isn't working, and no upgrade slots available

Re: No signal

Annie+UK — Sat, 06 Dec 2025 12:09:03 GMT

No Signal or No Satellite Signal?

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
The Tuners in the sky box
The input sockets on the Sky box
The plugs on the cables
The cables themselves
The Sockets on the dishes LNB
The dishes LNB has gone faulty for the connections the box is using
You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream (self-install, no engineer required), if you want to move away from satellite TV and use the Internet

Further help: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image

Re: No signal

Mark39 — Sat, 06 Dec 2025 10:37:21 GMT

@Ld31 you can find Sky's help here. It's working fine: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image

An upgrade to Sky Q requires an engineer visit, and with fewer engineers around, there may be a wait.

Sky Stream, dependent on good broadband, is self-installed and doesn't require an engineer visit.

topic Re: No signal in Sky+

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