https://helpforum.sky.com/t5/Sky/I-m-unable-to-get-cnn/m-p/5159608#M163549 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4555478">@Tessah</a>&nbsp;</P> <P><SPAN>You'll need to employ a local satellite engineer at your own expense to;</SPAN></P> <UL> <LI><SPAN> check / realign / repair / replace the dish, </SPAN></LI> <LI><SPAN>repair or replace the LNB if that's the problem </SPAN></LI> <LI><SPAN>check the cables for water ingress</SPAN></LI> </UL> <P><SPAN>If you have Sky Protect cover through Domestic and General Insurance you can call them but a customer previous posted on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.</SPAN></P> <P>&nbsp;</P> <P><SPAN>The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.</SPAN></P> Fri, 05 Dec 2025 14:04:01 GMT Daniel0210 2025-12-05T14:04:01Z https://helpforum.sky.com/t5/Sky/I-m-unable-to-get-cnn/m-p/5159382#M163543 <P>I am unable to get some of my channels in particular cnn an error message is displayed which reads your sky hd box isn't receiving a satellite signal</P> Fri, 05 Dec 2025 08:50:14 GMT https://helpforum.sky.com/t5/Sky/I-m-unable-to-get-cnn/m-p/5159382#M163543 Tessah 2025-12-05T08:50:14Z https://helpforum.sky.com/t5/Sky/I-m-unable-to-get-cnn/m-p/5159386#M163544 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4555478">@Tessah</a>&nbsp; It would suggest your dish is slightly misaligned, as Sky no longer support Sky+HD boxes you'll need to employ the services of a local satellite dish installer.</P> Fri, 05 Dec 2025 09:01:05 GMT https://helpforum.sky.com/t5/Sky/I-m-unable-to-get-cnn/m-p/5159386#M163544 GD1 2025-12-05T09:01:05Z https://helpforum.sky.com/t5/Sky/I-m-unable-to-get-cnn/m-p/5159608#M163549 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4555478">@Tessah</a>&nbsp;</P> <P><SPAN>You'll need to employ a local satellite engineer at your own expense to;</SPAN></P> <UL> <LI><SPAN> check / realign / repair / replace the dish, </SPAN></LI> <LI><SPAN>repair or replace the LNB if that's the problem </SPAN></LI> <LI><SPAN>check the cables for water ingress</SPAN></LI> </UL> <P><SPAN>If you have Sky Protect cover through Domestic and General Insurance you can call them but a customer previous posted on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.</SPAN></P> <P>&nbsp;</P> <P><SPAN>The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.</SPAN></P> Fri, 05 Dec 2025 14:04:01 GMT https://helpforum.sky.com/t5/Sky/I-m-unable-to-get-cnn/m-p/5159608#M163549 Daniel0210 2025-12-05T14:04:01Z