topic Re: Is this a conspiracy???? in Sky+

Sky + HD

JB409 — Sun, 26 Oct 2025 11:07:28 GMT

Is anyone else suffering the same problem as me with their sky going off on certain channels saying 'no satellite signal' and to reset. However many times I reset it keeps happening.

Re: Sky + HD

Annie+UK — Sun, 26 Oct 2025 11:14:04 GMT

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
The Tuners in the sky box
The input sockets on the Sky box
The plugs on the cables
The cables themselves
The Sockets on the dishes LNB
The dishes LNB has gone faulty for the connections the box is using
You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: Sky + HD

JB409 — Sun, 26 Oct 2025 12:45:37 GMT

I don't want to move to sky Q as will lose all my recordings. I believe this is being done to sky+ customers even us platinum vip ones to change. I would rather get a fire stick with all channels and cancel sky. I'm not in contract!

Re: Sky + HD

Mark39 — Sun, 26 Oct 2025 13:27:18 GMT

@JB409 wrote:

I believe this is being done to sky+ customers even us platinum vip ones to change.

That's just a conspiracy theory. Dish problems are not uncommon. Your dish or cabling - they're equipment you own - are most likely the cause. It's your choice whether or not you pay a local engineer to get it fixed. If you prefer to cancel, 31 days notice is required.

Re: Sky + HD

nigea99 — Sun, 26 Oct 2025 13:27:23 GMT

@JB409 wrote:

I don't want to move to sky Q as will lose all my recordings. I believe this is being done to sky+ customers even us platinum vip ones to change. I would rather get a fire stick with all channels and cancel sky. I'm not in contract!

@JB409

Although SKy do not support the old SKY HD boxes and are actively encourging SKY HD users to switch to SKy Q or SKY HD, loss of channels is not due to SKY doing anything, but just problems with your box or more likely dish alignment or cabling corroding etc.

Re: Sky + HD

JB409 — Sun, 26 Oct 2025 13:50:03 GMT

I'm not in contract anymore so don't believe 31 days matters.

Re: Sky + HD

Annie+UK — Sun, 26 Oct 2025 13:56:17 GMT

@JB409 wrote:

I'm not in contract anymore so don't believe 31 days matters.

31 days notice is require even if your out of contract, it is due to billing

Re: Sky + HD

Mark39 — Sun, 26 Oct 2025 14:03:56 GMT

@JB409 wrote:

I'm not in contract anymore so don't believe 31 days matters.

@JB409 even if you're not 'in contract' (i.e. you don't have a discounted deal), you still have a contract with Sky by virtue of your subscription, and you're still bound by the requirement to give 31 days notice to cancel.

Re: Sky + HD

JB409 — Sun, 26 Oct 2025 16:28:01 GMT

It would really help if when ringing Sky one could speak to someone in UK! One guy told me 'you will be able to keep your recordings with Sky q'. no I know for a fact you can't and don't want to be lied to! Is it that they tell us anything or just don't train their staff!!

Re: Sky + HD

SKY1992bf — Sun, 26 Oct 2025 16:50:17 GMT

@JB409 wrote:
It would really help if when ringing Sky one could speak to someone in UK! One guy told me 'you will be able to keep your recordings with Sky q'. no I know for a fact you can't and don't want to be lied to! Is it that they tell us anything or just don't train their staff!!

@JB409 Getting to speak to someone in the uk won't make any difference it's called a sales pitch ie they say what the customer wants to hear rather than the reality of the situation in order to get sales

never believe salespeople from any company and do your own research before committing to anything

Re: Sky + HD

TimmyBGood — Sun, 26 Oct 2025 16:55:31 GMT

@JB409 wrote:

I don't want to move to sky Q as will lose all my recordings.

I would rather get a fire stick with all channels and cancel sky.

Perhaps note that cancelling the Sky subscription guarantees you'll lose access to everything stored on the hard drive: playback of Recordings is a subscription - only feature.

Re: Sky + HD

JB409 — Sun, 26 Oct 2025 17:28:23 GMT

At least someone in the UK could be understood.
Thank you for all your comments, the only thing I can do is get an engineer round which makes sense.
I don't have time to waste. I have too much to do.

Sky help is less than useless

JB409 — Wed, 12 Nov 2025 07:03:20 GMT

Why can we not ring Scotland these days. It used to be acceptable. Not any more.
I am not a conspiracy theorist but why do I keep losing GB news and only Gb news signal!! Sunday it was the only channel I couldn't pause. How very strange.
they sent me a new viewing card now saying cannot play this recording on Sky witness or Max. I will be cancelling Sky soon and sticking to Netflix etc. they don't deserve the business.

Re: Sky + HD

JB409 — Wed, 12 Nov 2025 07:18:24 GMT

I do not wish to change to Sky Q!!!

Re: Sky + HD

Daniel0210 — Wed, 12 Nov 2025 07:35:29 GMT

@JB409 wrote:

I do not wish to change to Sky Q!!!

@JB409

So you've already said. The options open to you have already been explained as has the location of the call centre staff. Calls are answered by the next available agent wherever they may be based.

Re: Sky help is less than useless

nigea99 — Wed, 12 Nov 2025 07:39:23 GMT

@JB409 wrote:

Why can we not ring Scotland these days. It used to be acceptable. Not any more.
I am not a conspiracy theorist but why do I keep losing GB news and only Gb news signal!! Sunday it was the only channel I couldn't pause. How very strange.
they sent me a new viewing card now saying cannot play this recording on Sky witness or Max. I will be cancelling Sky soon and sticking to Netflix etc. they don't deserve the business.

hi @JB409

You are probably loosing CNN as well.

The reason is that GB News switched to a European Wide beam transponder which is weaker in the UK than the more UK specific targetted transponders. This was GB News' decision and nothing to do with SKY

Any channels on the European widebeam transponders - as they are weaker in the UK - will be lost first when there is slight dish misalignment or anything (such as tree foilage) blocking the signal

Re: Sky help is less than useless

TimmyBGood — Wed, 12 Nov 2025 13:06:54 GMT

@JB409 wrote:

I am not a conspiracy theorist but why do I keep losing GB news and only Gb news signal!! Sunday it was the only channel I couldn't pause. How very strange.

Physics rather than sinister forces. Somewhat ironically, the owners of that channel chose to prioritise reception in mainland Europe rather than the UK a couple of years ago: when a standard UK Sky dish is even fractionally out of alignment the GB News broadcast will now be one of the first signals to suffer while the vast majority of services continue uninterrupted.

" Now GB News broadcasts on the Astra 2G satellite. Its coverage area now encompasses most of the continent and beyond.

For example, UK migrants & retirees living in the south of Spain can now watch the channel via a normal domestic-sized 75cm dish.

The downside for UK viewers is if they use a smaller Sky zone 1 dish in parts of northern and western Britain. The GB News signal may be more prone to fade in heavy rain. Affected viewers may wish to consider an upgrade to a zone 2 dish (60cm). "

https://rxtvinfo.com/2023/gb-news-sat-switch-improves-european-reception/

Is this a conspiracy????

JB409 — Mon, 01 Dec 2025 07:55:59 GMT

Every day I lose channel 512!!! Why !! Only this channel and possible one either side.
tried getting help from Sky which is near on impossible. Their foreign customer service centres have no idea. All they keep saying is 'upgrade to Sky Q' I DONT WANT Sky Q. I rang my tv customer service and the guy rang Sky while I was in the phone and even he was told that I should upgrade to Sky Q. They say 'don't worry you won't lose your recordings' are they just lieing or are they not given the facts! What happened to the days when one could get help from Scotland!
I was sent new viewing cards and the old ones were cancelled before they arrived. My tv upstairs does not work at all now!
Come on sky super person give me a sensible answer!! I'm a Sky VIP customer. Don't expect to get such a pathetic runaround!

Re: Is this a conspiracy????

Daniel0210 — Mon, 01 Dec 2025 08:03:26 GMT

@JB409

Firstly I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

You'll need to employ a local satellite engineer at your own expense to check / realign / repair / replace the dish, or perhaps the LNB if that's the problem. Also sometimes rain water can get into the wiring.

GB News that you mention and TNT Sport are sometimes the first channels to be affected.

If you have Sky Protect cover through Domestic and General Insurance you can call them but a customer previous posted on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

If you upgrade to Q you WILL lose all your recordings except purchased movies which you can download again.

Re: Sky + HD

Daniel0210 — Mon, 01 Dec 2025 08:08:34 GMT

@JB409

I've just spotted you raised this a couple of weeks ago so today's post has been moved into that one where you'd already received similar advice.

It seems you haven't yet arranged a local satellite engineer so the situation isn't going to get any better.