topic Re: No satellite signal on sky HD in Sky+

No satellite signal

L-Caz — Sun, 30 Nov 2025 15:08:27 GMT

How to get a satellite signal

Re: No satellite signal

Daniel0210 — Sun, 30 Nov 2025 15:15:42 GMT

I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

You'll need to employ a local satellite engineer at your own expense to check / realign / repair / replace the dish, or perhaps the LNB if that's the problem.

If you have Sky Protect cover through Domestic and General Insurance you can call them but a customer previous posted on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

No satellite signal on sky HD

L-Caz — Sun, 30 Nov 2025 15:18:47 GMT

Since the rain yesterday no satellite signal

Re: No satellite signal on sky HD

Mark39 — Sun, 30 Nov 2025 15:29:25 GMT

@L-Caz it's possible that rainwater has got into the cables from your dish. You might find the signal reappears once they've dried out. For a permanent solution, the cables will need to be replaced, if that's the issue. See @Daniel0210's post for how you go about it.

Re: No satellite signal on sky HD

Daniel0210 — Sun, 30 Nov 2025 15:29:55 GMT

@L-Caz

My first reply still applies.

Re: No satellite signal on sky HD

Annie+UK — Sun, 30 Nov 2025 15:39:35 GMT

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
The Tuners in the sky box
The input sockets on the Sky box
The plugs on the cables
The cables themselves
The Sockets on the dishes LNB
The dishes LNB has gone faulty for the connections the box is using
You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet