Box upgrade

pauljewels — Sat, 29 Nov 2025 10:10:14 GMT

I need to upgrade our old sky box to a modern one

Re: Box upgrade

GD1 — Sat, 29 Nov 2025 10:19:06 GMT

@pauljewels You need to call Sky to araneg this. These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Box upgrade

Daniel0210 — Sat, 29 Nov 2025 10:20:37 GMT

@pauljewels

I will cc in one of the other Superusers who has compiled a very helpful guide for those thinking of transitioning from Plus to Q which may provide some insight into something you hadn't considered...

cc @nigea99

Re: Box upgrade

nigea99 — Sat, 29 Nov 2025 11:08:59 GMT

@pauljewels

As @Daniel0210 says, you may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q

topic Box upgrade in Sky+

Box upgrade

Re: Box upgrade

Re: Box upgrade

Re: Box upgrade