Sky signal not receiving properly

Gemma1100 — Tue, 25 Nov 2025 14:23:16 GMT

Hello, I'm based in EC1 in London and our signal has been interrupted since Saturday. Can someone help?

Re: Sky signal not receiving properly

Daniel0210 — Tue, 25 Nov 2025 14:29:15 GMT

@Gemma1100

Signal or satellite signal ~ they are different?

Re: Sky signal not receiving properly

Annie+UK — Tue, 25 Nov 2025 14:41:56 GMT

No Signal or No Satellite Signal?

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
The Tuners in the sky box
The input sockets on the Sky box
The plugs on the cables
The cables themselves
The Sockets on the dishes LNB
The dishes LNB has gone faulty for the connections the box is using
You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

topic Re: Sky signal not receiving properly in Sky+

Sky signal not receiving properly

Re: Sky signal not receiving properly

Re: Sky signal not receiving properly