topic Re: Can not access channels I subscribe to in Sky+

Can not access channels I subscribe to

Alison158 — Sun, 23 Nov 2025 10:40:25 GMT

I keep getting a message on screen telling me to upgrade to channels I already subscribe to when I click upgrade it says you already subscribe to these channels. Called sky but did not help they advised me to do a reset and never told me I would loose access to all my apps as well

Re: Can not access channels I subscribe to

caesarome — Sun, 23 Nov 2025 12:04:02 GMT

@Alison158

What TV service do you have, so Sky+, Sky Q, Sky Glass or Sky Stream ?

Re: Can not access channels I subscribe to

Alison158 — Mon, 24 Nov 2025 07:40:36 GMT

Sky plus

Re: Can not access channels I subscribe to

nigea99 — Mon, 24 Nov 2025 09:24:03 GMT

@Alison158 wrote:

Sky plus

hi @Alison158

In your initial post you mentioned loss of apps but SKY + does not have any apps so is it possible you have SKY Q or even SKy Stream ?

Re: Can not access channels I subscribe to

Alison158 — Mon, 24 Nov 2025 12:59:42 GMT

No I called Sky and they told me to do a reset they never said this would log me out of all apps

Re: Can not access channels I subscribe to

caesarome — Mon, 24 Nov 2025 13:03:45 GMT

@Alison158

As stated above, you can't have a Sky+ box as it is not possible to get apps on that so I take it you have a Sky Q box ?

Re: Can not access channels I subscribe to

Mark39 — Mon, 24 Nov 2025 14:33:16 GMT

@Alison158 wrote:

No I called Sky and they told me to do a reset they never said this would log me out of all apps

@Alison158 is there a problem with simply logging in again?

There are no apps on Sky+ boxes, where you've posted.