topic Re: New Sky BT installation in Sky+

New Sky BT installation

APC4 — Wed, 19 Nov 2025 11:26:46 GMT

The BT engineer has been and fitted the new Sky Broadband Hub.

Still missing delivery of the new Sky + HD box as my old one is way out of date.

Re: New Sky BT installation

Mark39 — Wed, 19 Nov 2025 11:31:11 GMT

@APC4 Sky won't supply a new Sky+HD box. The last one was manufactured 10 years ago and they're now obsolete. Have you signed up for Stream or Sky Q, perhaps?

Re: New Sky BT installation

Daniel0210 — Wed, 19 Nov 2025 11:31:37 GMT

@APC4 wrote:

Still missing delivery of the new Sky + HD box as my old one is way out of date.

@APC4

That's not going to happen. Sky no longer support Sky+ or Sky+HD set ups and they don't supply boxes.

Re: New Sky BT installation

APC4 — Wed, 19 Nov 2025 11:36:51 GMT

I currently have Sky + HD.

can I please sign up for a new box?

Re: New Sky BT installation

Daniel0210 — Wed, 19 Nov 2025 11:38:39 GMT

@APC4

Best to contact Sky today they've discuss your options ie; Sky Q or Stream. You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Re: New Sky BT installation

APC4 — Wed, 19 Nov 2025 11:38:49 GMT

Do I keep my out of date old Sky + HD box connected or is there a new replacement product that I need?

Re: New Sky BT installation

Daniel0210 — Wed, 19 Nov 2025 11:40:42 GMT

@APC4

If it's still working then carry on using it, but you won't get a new box like that and if you buy a second hand box that won't work at all.

Re: New Sky BT installation

BenJoBanjo — Wed, 19 Nov 2025 11:52:35 GMT

@APC4 wrote:
Do I keep my out of date old Sky + HD box connected or is there a new replacement product that I need?

You can sign up to Sky Stream which provides you with a small box called a Sky Stream puck. This connects to your broadband via WiFi or ethernet. All channels and on demand content is then streamed to the puck. It does not record and has fewer channels than the satellite service. Do some research before deciding if it's the right product for you.