topic Re: Sky+ playback not available in Sky+

Sky+ playback not available

Leighdxx — Sun, 16 Nov 2025 19:19:00 GMT

I rang to cancel my subscription as the cost was too high. The cancellation process was started. Sky then rang me and made a good offer so i reinstated my contract. I have the older sky+ box, the advisor asked if i wanted to upgrade to sky Q box but i declined and they said that was ok.
Since that call, my record/rewind function no longer works, and i cannot access any sky channels - only freeview ones.
can anyone give any advice for this or is it another phonecall to sky?

Re: Sky+ playback not available

Annie+UK — Sun, 16 Nov 2025 19:22:47 GMT

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

Re: Sky+ playback not available

Leighdxx — Sun, 16 Nov 2025 19:33:32 GMT

Thank you, i will try this now 🤞🏼

Re: Sky+ playback not available

Leighdxx — Sun, 16 Nov 2025 19:47:01 GMT

Just tried the new install and nothing has changed unfortunately. I have tried restarting the box afterwards as well

Re: Sky+ playback not available

Annie+UK — Sun, 16 Nov 2025 19:48:26 GMT

Sounds like you'll need to contact Sky again

Re: Sky+ playback not available

Maniatore2006 — Mon, 17 Nov 2025 09:39:48 GMT

What have you for a Message on Screen whe you go to 106/806 SKY Showcase?

Re: Sky+ playback not available

Leighdxx — Mon, 17 Nov 2025 14:52:15 GMT

The message on screen is:

A new channel brand showcasing fresh shows and familiar favourites from across Sky.

It's never been easier to discover something new.

Find out how to upgrade your subscription to get this channel at skyviewinghelp.com

Re: Sky+ playback not available

Maniatore2006 — Mon, 17 Nov 2025 18:32:21 GMT

okay if you have the same Message on 806 channel Showcase HD your card has been Disabled, and you need a new Activation Signal. You have to call SKY...

You can in one meanwhile Press the Yellow button. And then on View Bill... And tell what for message you get for a Message, in my case that..

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