topic Re: Sky not recording in Sky+

Sky not recording

Kim19682 — Wed, 05 Nov 2025 13:11:47 GMT

Sky box not working . Says problem with hard drive and that I need sky q

Re: Sky not recording

GD1 — Wed, 05 Nov 2025 14:01:05 GMT

@Kim19682 wrote:

Sky box not working . Says problem with hard drive and that I need sky q

@Kim19682 If you have Sky+HD and the box has failed Sky no longer supports this system your only option is to move to Sky Q

Re: Sky not recording

Mark39 — Wed, 05 Nov 2025 13:18:48 GMT

@Kim19682 if the hard disk has failed, then your only option is to upgrade.

You could try rebuilding your Planner, and if that doesn't help, a full System Reset as described in Sky's help guide here. If neither resolves the problem, your box is beyond recovery, I'm afraid.

https://www.sky.com/help/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/sky-plus-recordings/articles/recording-on-sky-plus-different-problem

Re: Sky not recording

Daniel0210 — Wed, 05 Nov 2025 13:28:52 GMT

@Kim19682

And if the box is toast don't be tempted to buy a second hand one. It won't work as you can't pair a viewing card to any other Sky+ / Sky+HD box that it wasn't paired to at the end of October 2024.

You can still call Sky to discuss your options which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription.