topic Re: Sky not working in Sky+

Sky not working

Db102 — Thu, 30 Oct 2025 20:40:39 GMT

our sky is currently not working. It is giving us the message 'Satellite not received'.

This has happened on a number occasions this week. Please can you sort this for us or provide us with some sort of compensation as it is becoming inconvenient

Re: Sky not working

Daniel0210 — Thu, 30 Oct 2025 20:55:00 GMT

@Db102

I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

You'll need to employ a local satellite engineer at your own expense to check/realign/repair/replace the dish/LNB if that's the problem.

If you have Sky Protect cover through Domestic and General Insurance you can call them but a previous post on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

Re: Sky not working

Mark39 — Thu, 30 Oct 2025 21:02:36 GMT

@Db102 wrote:

our sky is currently not working. It is giving us the message 'Satellite not received'.

This has happened on a number occasions this week. Please can you sort this for us or provide us with some sort of compensation as it is becoming inconvenient

Never seen that message before. If the message is actually 'no satellite signal is being received' then see @Daniel0210's post. If it's something else, please post the message in full.