https://helpforum.sky.com/t5/Sky/Sky-HD-download-failed/m-p/5127445#M162616 <P>Highlight the failed download in your Planner and press the i button on your remote.&nbsp; The reason for failure will be shown on screen.</P> Tue, 28 Oct 2025 22:21:21 GMT Mark39 2025-10-28T22:21:21Z https://helpforum.sky.com/t5/Sky/Sky-HD-download-failed/m-p/5127204#M162592 <P>I have two sky+HD boxes. Downloads fail</P> Tue, 28 Oct 2025 18:06:18 GMT https://helpforum.sky.com/t5/Sky/Sky-HD-download-failed/m-p/5127204#M162592 Vanni 2025-10-28T18:06:18Z https://helpforum.sky.com/t5/Sky/Sky-HD-download-failed/m-p/5127212#M162593 <P>Sounds like a broadband issue, have you tried rebooting your router?</P> Tue, 28 Oct 2025 18:14:27 GMT https://helpforum.sky.com/t5/Sky/Sky-HD-download-failed/m-p/5127212#M162593 Annie+UK 2025-10-28T18:14:27Z https://helpforum.sky.com/t5/Sky/Sky-HD-download-failed/m-p/5127228#M162595 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3796889">@Vanni</a>&nbsp;f restarting your router doesn't help, tell us what happens when you try to download something.&nbsp; Error message?</P> Tue, 28 Oct 2025 18:39:36 GMT https://helpforum.sky.com/t5/Sky/Sky-HD-download-failed/m-p/5127228#M162595 Mark39 2025-10-28T18:39:36Z https://helpforum.sky.com/t5/Sky/Sky-HD-download-failed/m-p/5127412#M162615 <P>I tried restarting the router and also updating the software. When I go into Planner, it simply says: FAILED. Many thanks for your help</P> Tue, 28 Oct 2025 21:34:39 GMT https://helpforum.sky.com/t5/Sky/Sky-HD-download-failed/m-p/5127412#M162615 Vanni 2025-10-28T21:34:39Z https://helpforum.sky.com/t5/Sky/Sky-HD-download-failed/m-p/5127445#M162616 <P>Highlight the failed download in your Planner and press the i button on your remote.&nbsp; The reason for failure will be shown on screen.</P> Tue, 28 Oct 2025 22:21:21 GMT https://helpforum.sky.com/t5/Sky/Sky-HD-download-failed/m-p/5127445#M162616 Mark39 2025-10-28T22:21:21Z