topic Re: Error code 25 on Sky+HD box, communal system in Sky+

Error code 25 on Sky+HD box, communal system

Didi5 — Mon, 27 Oct 2025 14:16:03 GMT

I live in a flat with a communal Sky system. I have a Sky+HD box. I have the error code 25 saying Your Sky+HD box isn't getting a signal.

Cannot find any neighbours who even use Sky any more. Help please.

Re: Error code 25 on Sky+HD box, communal system

Daniel0210 — Mon, 27 Oct 2025 14:32:26 GMT

@Didi5

Apart from your neighbours your next port of call is to contact your landlord or building management company who will have approved engineers they can contact.

Re: Error code 25 on Sky+HD box, communal system

Mark39 — Mon, 27 Oct 2025 14:33:22 GMT

@Didi5 have you tried restarting your Sky box by switching off at the plug for 4 minutes? While it's off, check the dish connections at the box to confirm that they're securely connected.

If it doesn't help you'll need to speak with your flat's management team or landlord and request an engineer.