topic Re: Not receiving all channels in Sky+

Not receiving all channels

DaveMorris1952 — Fri, 24 Oct 2025 15:42:11 GMT

A fair number of channels are not coming through saying the box is not getting a signal. This is wrong as many are still transmitting as normal.

Re: Not receiving all channels

Annie+UK — Fri, 24 Oct 2025 15:49:13 GMT

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
The Tuners in the sky box
The input sockets on the Sky box
The plugs on the cables
The cables themselves
The Sockets on the dishes LNB
The dishes LNB has gone faulty for the connections the box is using
You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: Not receiving all channels

Daniel0210 — Fri, 24 Oct 2025 15:49:20 GMT

@DaveMorris1952

No signal, or no satellite signal?

If it's no satellite signal I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

You'll need to employ a local satellite engineer at your own expense to check/realign/repair/replace the dish/LNB if that's the problem.

If you have Sky Protect cover through Domestic and General Insurance you can call them but a previous post on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

Re: Not receiving all channels

Mark39 — Fri, 24 Oct 2025 16:04:34 GMT

@DaveMorris1952 it's not wrong. It's entirely possible to receive some channels but not others be ause of a dish or box fault.

Re: Not receiving all channels

TimmyBGood — Sat, 25 Oct 2025 10:30:09 GMT

@DaveMorris1952 wrote:

This is wrong as many are still transmitting as normal.

They are all transmitting as normal (otherwise these forums explode) but your particular system cannot receive some of them, typically because of a slight dish misalignment.

Re: Not receiving all channels

Anythingmore — Sat, 02 May 2026 15:27:13 GMT

I have the same problem 405, 407 and 409 indicate no signal received even when other channels are receiving the same live programmes that should be visible on 409

Re: Not receiving all channels

oj01 — Sat, 02 May 2026 15:32:37 GMT

@Anythingmore wrote:
I have the same problem 405, 407 and 409 indicate no signal received even when other channels are receiving the same live programmes that should be visible on 409

Assuming that's No Satellite Signal, then the same answer applies. You'd need to employ a local installer to realign your dish.