topic Re: New sky hd + box installed in Sky+

New sky hd + box installed

James497 — Tue, 14 Oct 2025 18:43:34 GMT

All working fine apart from package channels, says 'Request was successful' your channels willl be available shortly CP04, but nothing yet showing

Re: New sky hd + box installed

Daniel0210 — Tue, 14 Oct 2025 18:45:53 GMT

@James497

So basically Sky+, being a legacy package, is no longer supported by Sky.

You can't pair a viewing card to any other Sky+ / Sky+HD box that it wasn't paired to at the end of October 2024. This has been asked on here and discussed many times since this policy came into effect.

You can still call Sky to discuss your options which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription.

Re: New sky hd + box installed

James497 — Tue, 14 Oct 2025 18:54:01 GMT

Can you use the card that was in the box which I bought? Assume not as it's not linked to my subscription?

Re: New sky hd + box installed

Daniel0210 — Tue, 14 Oct 2025 18:55:54 GMT

@James497

No. That would also be against the T's and C's anyway (card can only be used at the account address).

Re: New sky hd + box installed

oj01 — Tue, 14 Oct 2025 19:15:53 GMT

@James497 wrote:
Can you use the card that was in the box which I bought? Assume not as it's not linked to my subscription?

There shouldn't have been a card in the box as cards belong to Sky.

Unfortunately, you've bought nothing more than a Freesat receiver. Maybe you could try and get a refund if it was sold to you as a workable Sky Box.