topic Re: No signal in Sky+

No signal

Chrissie1950 — Thu, 09 Oct 2025 18:03:24 GMT

My Sky+ box has a green light but on the tv there is a message saying the Sky+HD box isn't getting a satellite signal

Re: No signal

Annie+UK — Thu, 09 Oct 2025 18:18:33 GMT

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
The Tuners in the sky box
The input sockets on the Sky box
The plugs on the cables
The cables themselves
The Sockets on the dishes LNB
The dishes LNB has gone faulty for the connections the box is using
You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: No signal

Daniel0210 — Thu, 09 Oct 2025 18:10:38 GMT

@Chrissie1950

I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

You'll need to employ a local satellite engineer at your own expense to check/realign/repair/replace the dish/LNB if that's the problem.

If you have Sky Protect cover through Domestic and General Insurance you can call them but a previous post on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.