topic Re: Change card for new sky plus box in Sky+

Change card for new sky plus box

Pattie0410 — Wed, 08 Oct 2025 09:00:32 GMT

Struggling to find out how to get existing card switched over to new sky plus box. Old box is faulty but don't want to switch to a different type of unit as users are old and will not understand how to use - and we have a spare box.

Re: Change card for new sky plus box

BenJoBanjo — Wed, 08 Oct 2025 09:08:18 GMT

@Pattie0410 wrote:
Struggling to find out how to get existing card switched over to new sky plus box. Old box is faulty but don't want to switch to a different type of unit as users are old and will not understand how to use - and we have a spare box.

I'm afraid you can't. Sky stopped allowing viewing cards to be paired to different boxes last year. Sky+ is now a legacy system which they no longer support so you'll need to switch to Sky Q or Sky Stream if you wish to continue being a Sky subscriber.

Re: Change card for new sky plus box

Daniel0210 — Wed, 08 Oct 2025 10:20:27 GMT

@Pattie0410

@BenJoBanjo is correct. So basically Sky+, being a legacy package, is no longer supported by Sky.

You can't pair a viewing card to any other Sky+ / Sky+HD box that it wasn't paired to at the end of October 2024. This has been asked on here and discussed many times since this policy came into effect.

You can still call Sky to discuss your options which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription.

Re: Change card for new sky plus box

Pattie0410 — Wed, 08 Oct 2025 11:55:56 GMT

Thanks for this, that's such a shame as there's no way they'll learn to use a new remote.