https://helpforum.sky.com/t5/Sky/Sky-HD-hard-drive-problem/m-p/5101140#M161949 <P>My elderly mum has a sky + HD box. She's had this years and has never changed it as there's things on her box that she doesn't want to lose. She's woken up this morning to a message on her box saying 'there is a problem with your hard drive disk' so she can't access any of her recordings. The tv is her life how do I get this fixed asap can you do this remotely? Is it due to an update? She has no internet at the property so cannot use the yellow interactive button&nbsp;</P> Mon, 29 Sep 2025 10:48:30 GMT KJ53 2025-09-29T10:48:30Z https://helpforum.sky.com/t5/Sky/Sky-HD-hard-drive-problem/m-p/5101140#M161949 <P>My elderly mum has a sky + HD box. She's had this years and has never changed it as there's things on her box that she doesn't want to lose. She's woken up this morning to a message on her box saying 'there is a problem with your hard drive disk' so she can't access any of her recordings. The tv is her life how do I get this fixed asap can you do this remotely? Is it due to an update? She has no internet at the property so cannot use the yellow interactive button&nbsp;</P> Mon, 29 Sep 2025 10:48:30 GMT https://helpforum.sky.com/t5/Sky/Sky-HD-hard-drive-problem/m-p/5101140#M161949 KJ53 2025-09-29T10:48:30Z https://helpforum.sky.com/t5/Sky/Sky-HD-hard-drive-problem/m-p/5101145#M161951 <P>Try a Planner Rebuild<BR /><BR />See question <STRONG>Q02</STRONG> in my <STRONG><A title="Visit my Sky Plus F⋅A⋅Q page for help with your Sky Plus issues" href="https://annieuk.ddns.net/sky-faq#q02a" target="_blank">Sky Plus F⋅A⋅Q</A></STRONG></P> Mon, 29 Sep 2025 11:09:26 GMT https://helpforum.sky.com/t5/Sky/Sky-HD-hard-drive-problem/m-p/5101145#M161951 Annie+UK 2025-09-29T11:09:26Z