https://helpforum.sky.com/t5/Sky/Software-restart-fault/m-p/5098264#M161770 <P>I need someone to help me with the setup of my new Sky tv . I have just moved over to sky today and it's not working which isn't a good experience for me . Please help me connect .&nbsp;<BR />The engineer did a hard reset and it says it needs. Software update&nbsp;</P> Thu, 25 Sep 2025 11:34:24 GMT Sue267 2025-09-25T11:34:24Z https://helpforum.sky.com/t5/Sky/Software-restart-fault/m-p/5098264#M161770 <P>I need someone to help me with the setup of my new Sky tv . I have just moved over to sky today and it's not working which isn't a good experience for me . Please help me connect .&nbsp;<BR />The engineer did a hard reset and it says it needs. Software update&nbsp;</P> Thu, 25 Sep 2025 11:34:24 GMT https://helpforum.sky.com/t5/Sky/Software-restart-fault/m-p/5098264#M161770 Sue267 2025-09-25T11:34:24Z https://helpforum.sky.com/t5/Sky/Software-restart-fault/m-p/5098273#M161772 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4486399">@Sue267</a>&nbsp;</P> <P>You have posted on the Sky+ board. Sky+ is a legacy package and new subscriptions haven't been available for a couple of years. So do you have Sky Q?</P> Thu, 25 Sep 2025 11:40:43 GMT https://helpforum.sky.com/t5/Sky/Software-restart-fault/m-p/5098273#M161772 Daniel0210 2025-09-25T11:40:43Z