topic Trouble Downloading box sets in Sky+

Sky catchup unusable

Jaskate — Tue, 23 Sep 2025 11:20:21 GMT

Is anyone else getting Sky HD + boxes catchup function problem.

My 2 boxes have been fine for years odd reboot now and then but nothing like this.

it takes ages to launch any station e.g BBC, says 'service loading' then trickles in all the titles (no picture icon). You then hit record on remote it accepts it but no red light on box, then sits at downloading but doesn't do anything

I have checked both boxes identical issue

Soni reset box , soft rebooted router, changed to 5Ghz, no impact, then did a forced software update , same nothing, hard reboot of router , same, then finally a planner rebuild , nothing its unusable.

All other devices fine , iPad, iMac , iPhones, fire stick and streaming apps in 1080p, 2 other tvs built in streaming fine, Echos ok, no issues at ISP.

Im end of exchange ADSL max speed 12mbps getting 11.75 mbps

this is after last weeks live pause and record debacle.

Getting sick of this service as pay a fortune just for TV, been customer 24 years 37 years in ICT so I am electronic savvy

I think time to look elsewhere

Re: Sky catchup unusable

GeoffH — Tue, 23 Sep 2025 11:32:29 GMT

I am having the same problem with my Sky HD+ box. When I start a download from the box's search menu or via tha Sky Go app the program appears in my planner saying 'download started' but never progresses any further. Eventually it gives up claiming I have no broadband connection. I definitely do have a broadband connection. I was happily downloading things yesterday (22nd September 2025).

When browsing through the Catchup menu I see it very slow to load lists of programs and, like you, am not getting icons. As a software developer I would suspect their CDN (Content Delivery System) is having problems. But I can stream and download to my iPad from the sky go app. I would expect that to access the same system.

Re: Sky catchup unusable

Jaskate — Tue, 23 Sep 2025 11:36:44 GMT

Thanks for your reply I'm a retired Technical Solutions Architect, previous a Systems engineer and it seems to be getting more common with faults on HD boxes, same as you can download on Sky Go, but like last weeks live pause and rewind issue ....radio silence

Re: Sky catchup unusable

Mark39 — Tue, 23 Sep 2025 12:22:18 GMT

@Jaskate The live pause issue was fixed by Sky after it was brought to their attention via the Community. There was a thread on the Sky Q forum acknowledging the problem, Sky Q being the current satellite seervice: https://helpforum.sky.com/t5/Sky-Q/Pause-rewind-issue-16-09-25/m-p/5094646#M713031

The two posts here are the only ones I've seen recently about download issues on Sky+HD boxes. That may increase, of course, but at the moment it looks like a local issue, rather than a problem at Sky's end.

Re: Sky catchup unusable

Jaskate — Tue, 23 Sep 2025 12:27:40 GMT

Geoff I'm in Glasgow where are you located ? it's getting suggested it's a local issue which I doubt

Re: Sky catchup unusable

GeoffH — Tue, 23 Sep 2025 12:41:22 GMT

I'm in Nottingham.

Re: Sky catchup unusable

Jaskate — Tue, 23 Sep 2025 12:45:20 GMT

So defo not local thanks mate

Re: Sky catchup unusable

Mark39 — Tue, 23 Sep 2025 12:57:01 GMT

@Jaskate wrote:

So defo not local thanks mate

Local to your home, rather than your location.

Re: Sky catchup unusable

GeoffH — Tue, 23 Sep 2025 13:13:59 GMT

Local to both our homes? In different countries in the U.K.

I also see very slow populating of items in the Catchup TV, Sky Cinema, Sky Store, Kids and Sky box sets sections of the Sky HD+ menu. Interestingly, the Sports section is able to load some images, but not all.

This definitely feels like a backend network issue accessing images and programs. But the Sky Go app on my iPad (through the same broadband connection out of my home) is able to browse catch up and stream/download successfully. I doubt it's a factor, but my broadband is with TalkTalk.

Re: Sky catchup unusable

oj01 — Tue, 23 Sep 2025 13:51:25 GMT

@Mark39 wrote:
@Jaskate wrote:
So defo not local thanks mate
Local to your home, rather than your location.

I can replicate this issue @Mark39 so it is looking like a Sky issue

Re: Sky catchup unusable

Mark39 — Tue, 23 Sep 2025 14:10:43 GMT

Thanks @oj01

Re: Sky catchup unusable

Annie+UK — Tue, 23 Sep 2025 14:13:23 GMT

Had a quick check and navigating the Catch Up channels seems normal here the picture for each programme are populated at a reasonable speed

Internet via BT/EE and connected via Etherent with 73Mb download speed

Re: Sky catchup unusable

Patski — Tue, 23 Sep 2025 14:23:21 GMT

Having exactly the same problem Geoff, starting today 23/9/25! Says Downloading but it's not actually recording. No icons either.

The box is still recording live/upcoming programmes without a problem (so far). Have tried unplugging everything and went into Settings - all looks fine there. Is there anything to be done? Not keen to get another box as I'll lose recordings made by my late husband.

Re: Sky catchup unusable

Patski — Tue, 23 Sep 2025 14:26:47 GMT

Me again, read that you're with Talk talk - me too!!

Re: Sky catchup unusable

Jaskate — Tue, 23 Sep 2025 14:29:42 GMT

Funnily enough I'm with TalkTalk as well but everything else in house works 20 odd devices

Re: Sky catchup unusable

Annie+UK — Tue, 23 Sep 2025 14:34:02 GMT

@Jaskate wrote:

Funnily enough I'm with TalkTalk as well but everything else in house works 20 odd devices

No relivant as those 20 odd devices I guess are not trying to access Skys On Demand servers

Thats a bit like saying my broken light in the living room should work because all the other lights in the house work

Re: Sky catchup unusable

Patski — Tue, 23 Sep 2025 14:42:31 GMT

Same here - very annoyed as I'm into Series 3 of Homeland and found this morning that episode 3 had 'Failed' - the rest is history.....

Re: Sky catchup unusable

Patski — Tue, 23 Sep 2025 14:46:17 GMT

I'm in Sunderland so we're having problems all over...

Re: Sky catchup unusable

Annie+UK — Tue, 23 Sep 2025 14:46:32 GMT

Anyone emailed viewerR@sky.uk (Viewer Relations Team) to report this?

Re: Sky catchup unusable

GeoffH — Tue, 23 Sep 2025 14:47:30 GMT

@Annie+UK wrote:
Had a quick check and navigating the Catch Up channels seems normal here the picture for each programme are populated at a reasonable speed

Internet via BT/EE and connected via Etherent with 73Mb download speed

Annie, can you confirm that you are using Sky HD rather than Sky Q. There could well be a legacy system that the old HD systems are communicating with at Sky's end that has stopped working correctly.

Three HD users accessing via TalkTalk is not yet enough proof to lay the blame with them. A non-TalkTalk HD user replicating the problem would be good evidence it is not.