topic Re: a womans voice comes on when I turn my TV on and when I change the sound I want to delete it in Sky+

a womans voice comes on when I turn my TV on and when I change the sound I want to delete it

SHARP-D8 — Tue, 27 Dec 2022 10:34:33 GMT

When I tirn on a womans vioice speaks and talks while I am looking for programs and when I alter the sound I want to delete it

Re: a womans voice comes on when I turn my TV on and when I change the sound I want to delete it

SHARP-D8 — Tue, 27 Dec 2022 10:37:58 GMT

you are not answering my query

Re: a womans voice comes on when I turn my TV on and when I change the sound I want to delete it

caesarome — Tue, 27 Dec 2022 10:38:17 GMT

Have you got audio description turned on, press the help button and then the right arrow button to off then press Sky.

Re: a womans voice comes on when I turn my TV on and when I change the sound I want to delete it

GD1 — Tue, 27 Dec 2022 10:52:57 GMT

@SHARP-D8 You need to be aware this is a customer helps customer forum and replies from fellow customers are not immediate.

Re: a womans voice comes on when I turn my TV on and when I change the sound I want to delete it

TimmyBGood — Tue, 27 Dec 2022 11:29:22 GMT

@SHARP-D8

I'd also suggest checking to see if you've inadvertently activated an Accessibility setting on your television set (you'd probably need to use the TVs own remote to access its settings).

Re: a womans voice comes on when I turn my TV on and when I change the sound I want to delete it

Mark-Br — Tue, 27 Dec 2022 11:55:05 GMT

@caesarome wrote:

Have you got audio description turned on

To turn Audio Desxription on/off follow these steps, taken from this site.

Sky+

Press the Services button on your Sky+ remote.
Press the left or right arrow to toggle audio description On or Off, then press Select to save the setting.
Press Back Up to close the menu.

If you recorded a show with AD on Sky+, it’ll be included and can’t be turned off in that recording.

Re: a womans voice comes on when I turn my TV on and when I change the sound I want to delete it

SKY1992bf — Tue, 27 Dec 2022 12:10:11 GMT

@TimmyBGood wrote:
@SHARP-D8
I'd also suggest checking to see if you've inadvertently activated an Accessibility setting on your television set (you'd probably need to use the TVs own remote to access its settings).

@SHARP-D8 I think @TimmyBGood is correct in that it's a setting on your tv not your sky box that needs changing especially if it's speaking when changing volume as I don't think sky boxes speak when changing volume

Re: a womans voice comes on when I turn my TV on and when I change the sound I want to delete it

Treece2 — Sun, 31 Aug 2025 14:37:37 GMT

How do I turn women's voice off

Re: a womans voice comes on when I turn my TV on and when I change the sound I want to delete it

Mark39 — Sun, 31 Aug 2025 14:43:20 GMT

@Treece2 wrote:

How do I turn women's voice off

The previous replies here explain what to do to turn off Audio Description.

Re: a womans voice comes on when I turn my TV on and when I change the sound I want to delete it

GD1 — Sun, 31 Aug 2025 14:50:44 GMT

@Treece2 wrote:

How do I turn women's voice off

By reading the replies already posted here?

Re: a womans voice comes on when I turn my TV on and when I change the sound I want to delete it

xenon81 — Sun, 31 Aug 2025 17:32:37 GMT

If the voice is announcing volume changes (as mentioned in the first post) it is coming from the TV rather than the Sky box and you will need to find the relevant settings in your TVs setup menus. Here are the details for some common brands:

Samsung: https://www.samsung.com/latin_en/support/tv-audio-video/how-to-disable-the-voice-guide-function-on-your-samsung-tv/

LG: https://www.lg.com/us/support/help-library/lg-tv-how-to-turn-onoff-audio-guidance--20153119188011

Sony: https://www.sony.com/electronics/support/articles/00233448