topic Re: Repeated grey screen on tv suggesting connection problem in Sky+

Repeated grey screen on tv suggesting connection problem

Davidedwin43 — Sun, 24 Aug 2025 15:04:30 GMT

Screen keeps appearing on tv suggesting broadband connection is poor.. I have rebooted sky box and modem. Sky services screen says connection is good but grey screen reappears

Re: Repeated grey screen on tv suggesting connection problem

GD1 — Sun, 24 Aug 2025 15:20:28 GMT

@Davidedwin43 There are 3 diffrent boxes from Sky, which one do you have? Sky+HD, Sky Q or Sky stream, the first 2 are not reliant on broadband for live TV.

Re: Repeated grey screen on tv suggesting connection problem

Davidedwin43 — Sun, 24 Aug 2025 22:28:29 GMT

I have Sky Hd

Re: Repeated grey screen on tv suggesting connection problem

GP56 — Tue, 28 Oct 2025 19:18:09 GMT

I too get this nearly on every channel. I have to either, switch on/off 2 or 3 times, switch channel and back again up to a dozen times, leave it for up to 15 mins or do a power down reboot sometimes twice. I am on my third puck since Jan 25 and its getting to my mental health. I can't rely on it. My sat gave me no probs in 25 yrs., I think these pucks are not fit for purpose, I'm at the end of my tether.

Re: Repeated grey screen on tv suggesting connection problem

Annie+UK — Tue, 28 Oct 2025 19:23:15 GMT

@GP56 The forum this thread is in is for Sky Plus customers and not Sky Stream! 😞 Your problem will be totally unrelated as you have different hardware