topic Re: Returning sky box in Sky+

Returning sky box

Meg591 — Wed, 20 Aug 2025 05:48:18 GMT

I need a returns label your page won't down load one so I can print it out been trying for days

Re: Returning sky box

Daniel0210 — Wed, 20 Aug 2025 05:53:55 GMT

@Meg591

You have posted on the Sky+ board. Sky+ boxes do not need returning to Sky so what are you wanting to return?

Re: Returning sky box

Meg591 — Wed, 20 Aug 2025 05:54:08 GMT

Iv been trying for ages to down load the returns label and still waiting on a box to return my device also only to get an email saying if I don't return it I will be charged £108 it would help if you could get a hold of someone at sky the page just keeps coming up an error has occurred funny that when all they're looking for is extra money from people

Re: Returning sky box

Daniel0210 — Wed, 20 Aug 2025 05:55:58 GMT

@Meg591

Please see my first reply.

You aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.