https://helpforum.sky.com/t5/Sky/Viewing-card-is-not-authorised/m-p/5060585#M160671 <P>Did you place and perhaps cancel an order for Sky Q, either way you will have to call Sky about this.</P> Fri, 15 Aug 2025 20:38:46 GMT caesarome 2025-08-15T20:38:46Z https://helpforum.sky.com/t5/Sky/Viewing-card-is-not-authorised/m-p/5060569#M160670 <P>Sky+ account but it is not letting me watch sports and movies even though it's part of my package. It says card is not authorised. I've done all the usual switch off, wait, restart. Other normal live channels are working.&nbsp;</P> Fri, 15 Aug 2025 20:20:07 GMT https://helpforum.sky.com/t5/Sky/Viewing-card-is-not-authorised/m-p/5060569#M160670 JK53 2025-08-15T20:20:07Z https://helpforum.sky.com/t5/Sky/Viewing-card-is-not-authorised/m-p/5060585#M160671 <P>Did you place and perhaps cancel an order for Sky Q, either way you will have to call Sky about this.</P> Fri, 15 Aug 2025 20:38:46 GMT https://helpforum.sky.com/t5/Sky/Viewing-card-is-not-authorised/m-p/5060585#M160671 caesarome 2025-08-15T20:38:46Z https://helpforum.sky.com/t5/Sky/Viewing-card-is-not-authorised/m-p/5060614#M160672 <P>Yes, they couldn't install Q. But that was a couple of months back.&nbsp;</P> Fri, 15 Aug 2025 21:18:14 GMT https://helpforum.sky.com/t5/Sky/Viewing-card-is-not-authorised/m-p/5060614#M160672 JK53 2025-08-15T21:18:14Z https://helpforum.sky.com/t5/Sky/Viewing-card-is-not-authorised/m-p/5060616#M160673 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4455064">@JK53</a>&nbsp;when you order Sky Q, your Viewing Card is marked to be de-authorised at some future time. Unfortunately that isn't reversed if Sky Q is subsequently cancelled.&nbsp;</P> <P>&nbsp;</P> <P>You 'll need to contact Sky for a replacement.&nbsp;</P> Fri, 15 Aug 2025 21:21:03 GMT https://helpforum.sky.com/t5/Sky/Viewing-card-is-not-authorised/m-p/5060616#M160673 Mark39 2025-08-15T21:21:03Z