topic Sky Box not working in Sky+

Sky Box not working

BarbaraDunn — Fri, 15 Aug 2025 12:15:01 GMT

Our Sky Box is not working properly.
It will no longer record, fast forward or rewind.

Re: Sky Box not working

caesarome — Fri, 15 Aug 2025 12:28:51 GMT

@BarbaraDunn

Try a planner rebuild:

Press Services on your remote

Select Help

Select Sky+ Rebuild

This should take no longer than 10 minutes, don't do it if you are recording or due to start recording something. Your recordings and downloads are safe when doing this.

Re: Sky Box not working

Mark39 — Fri, 15 Aug 2025 12:28:56 GMT

What error message is displayed when you try to record, or play a recording from your Planner?

Re: Sky Box not working

BarbaraDunn — Fri, 15 Aug 2025 12:34:29 GMT

Message is: There is a problem with your Hard Disc Drive, recording, on demand and other services are not available.

Re: Sky Box not working

Mark39 — Fri, 15 Aug 2025 12:39:31 GMT

@BarbaraDunn try the Planner Rebuild as suggested. If that doesn't restore normal working, the last resort if a full System Reset, from the same menu as the Planner Rebuild. It will delete all your recordings, I'm afraid.

If that doesn't fix it, your Sky box has had it, I'm afraid, and you'll need to think about upgrading either to Sky Q or Sky Stream.