https://helpforum.sky.com/t5/Sky/Package/m-p/5052857#M160456 <P>My new Sky package kicked in yesterday but miraculously my playback/recording &amp; many channels are not working. They say it's because my Sky+ HD box is old even though it was working perfectly before the new package kicked in. Also my spare box isn't working either. Have Sky stopped me in order to force e me to Q? New card being sent out but I hold no hope. &nbsp;Help please.&nbsp;</P> Tue, 05 Aug 2025 16:55:17 GMT MrTuco 2025-08-05T16:55:17Z https://helpforum.sky.com/t5/Sky/Package/m-p/5052857#M160456 <P>My new Sky package kicked in yesterday but miraculously my playback/recording &amp; many channels are not working. They say it's because my Sky+ HD box is old even though it was working perfectly before the new package kicked in. Also my spare box isn't working either. Have Sky stopped me in order to force e me to Q? New card being sent out but I hold no hope. &nbsp;Help please.&nbsp;</P> Tue, 05 Aug 2025 16:55:17 GMT https://helpforum.sky.com/t5/Sky/Package/m-p/5052857#M160456 MrTuco 2025-08-05T16:55:17Z https://helpforum.sky.com/t5/Sky/Package/m-p/5052862#M160457 <P>What error message do you see when you try to watch one of the affected channels or try to record? I do suspect a Vieiwing Card issue, do a replacement should resolve it.</P> Tue, 05 Aug 2025 17:01:24 GMT https://helpforum.sky.com/t5/Sky/Package/m-p/5052862#M160457 Mark39 2025-08-05T17:01:24Z