topic Re: Dish fell off roof in Sky+

Dish fell off roof

Kazper1 — Mon, 28 Jul 2025 22:36:06 GMT

Dish fell off roof and I've tried for weeks now to get it fixed.

Had to cancel my subscription and now I can't get through to anyone, any help please?

Stopped paying

Kazper1 — Mon, 28 Jul 2025 22:38:35 GMT

Nobody from sky will contact me

Re: Dish fell off roof

GD1 — Tue, 29 Jul 2025 00:30:13 GMT

@Kazper1 Sky no longer support Sky+ so you would need to employ a local satellite dish installer.

How did you cancel your subscription? The only reason you wouldn't be able to get through is if you cancelled a direct debit and Sky can't take payment.

Is this what you have done? If so cancelling your direct debit does not cancel your subscription.

If you have cancelled a direct debit you need to reinstate it and pay anything that is due.

Your dish falling of your roof is not an excuse to not pay.

Re: Stopped paying

GD1 — Tue, 29 Jul 2025 00:39:21 GMT

@Kazper1 If you've stopped paying why would Sky contact you? Your service would just be restricted.

Why did you stop paying?

Re: Dish fell off roof

Daniel0210 — Tue, 29 Jul 2025 04:55:36 GMT

@Kazper1 wrote:

Had to cancel my subscription and now I can't get through to anyone,

@Kazper1

Did you really cancel your subscription or did you just cancel your payment method (which would explain why you can't now call Sky)?

Why do you need to call Sky as it has already been explained that they no longer support Sky + set ups. You need to employ a local satellite company to repair or replace your dish at your own expense.

Re: Dish fell off roof

Kazper1 — Wed, 30 Jul 2025 08:02:03 GMT

I didn't cancel without trying to get in contact, I called, emailed and had the automated helpline for a month before canceling. (Hours of my life I'll never get back!)

At no time was it ever explained that they don't help customers with Sky+ anymore.

I don't think it's reasonable to expect me to pay over £100 per month for something I don't receive, especially as I spent hours trying to get help.

Re: Dish fell off roof

Mark39 — Wed, 30 Jul 2025 08:39:41 GMT

@Kazper1 it sounds as though while you've been in contact with Sky about the dish, you may not have actually cancelled your subscription (cancelling your means of pay,ent doesn't cancel your subscription).

If that's the case, you'll continue to be charged until you call to give the 31 days notice required to cancel. However, you won't be able to cancel or even speak to Sky if there's an outstanding payment.