topic Re: Sky + box stopped working in Sky+

Sky + box stopped working

Keith821 — Tue, 29 Jul 2025 18:55:12 GMT

Our broadband and sky tv are on an old package, our sky plus box has just stopped working as well, I want options to upgrade but the offer I was presented was more expensive than if I was a new customer, I have been with sky for 14 years so hopefully you can do something for me.

Re: Sky + box stopped working

Annie+UK — Tue, 29 Jul 2025 19:00:47 GMT

This forum is primarily customer-to-customer help, you're not talking to Sky support

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

Re: Sky + box stopped working

Mark39 — Tue, 29 Jul 2025 19:03:27 GMT

@Keith821 wrote:

Our broadband and sky tv are on an old package, our sky plus box has just stopped working as well, I want options to upgrade but the offer I was presented was more expensive than if I was a new customer, I have been with sky for 14 years so hopefully you can do something for me.

You're not a new customer, so you won't get new customer prices.