topic Re: Need an engineer in Sky+

Need an engineer

Cumbrianred — Sun, 15 Jun 2025 12:08:24 GMT

How do i get sky to send out an engineer

Re: Need an engineer

caesarome — Sun, 15 Jun 2025 12:14:20 GMT

If it is for a Sky+ box issue (where you have posted) then you will have to get a local company as Sky does not maintain Sky+ boxes anymore. If it is for a Sky Q issue then let us know what the issue is and we can advise you.

Re: Need an engineer

Daniel0210 — Sun, 15 Jun 2025 12:13:57 GMT

@Cumbrianred

You have posted in the Sky+ board. Do you have Sky+ / Sky+HD?

Sky no longer support Sky+ and Sky+HD. Depending what the issue is you'll need to employ a local satellite engineer at your own expense to check/repair/replace the dish if it's a dish issue.

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post suggested they wouldn't send an engineer - but did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

Re: Need an engineer

Cumbrianred — Sun, 15 Jun 2025 12:14:56 GMT

Just need an engineer to replace the cable

Re: Need an engineer

caesarome — Sun, 15 Jun 2025 12:16:17 GMT

@Cumbrianred

More details are required, what cable and what box - Sky+ or Sky Q ?

Re: Need an engineer

Daniel0210 — Sun, 15 Jun 2025 12:52:33 GMT

@Cumbrianred

As stated, Sky won't send one if you have Sky+. You'll need to source one locally at your own expense.

If you have Sky Q call Sky to arrange one.

Re: Need an engineer

Eileen65 — Tue, 29 Jul 2025 17:49:16 GMT

I need an engineer as I can't get channel 5 on my Sky box

Re: Need an engineer

Eileen65 — Tue, 29 Jul 2025 17:50:10 GMT

I need an engineer to come and fix my Sky I don't know what I'm doing so I need someone to text me or to phone me. Thank you.

Re: Need an engineer

Annie+UK — Tue, 29 Jul 2025 17:54:28 GMT

@Eileen65 wrote:

I need an engineer to come and fix my Sky I don't know what I'm doing so I need someone to text me or to phone me. Thank you.

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass, Sky Stream and Sky Q (Satellite TV is approaching end of life so is not a long term solution)

This forum is primarily customer-to-customer help, you're not talking to Sky support.

Sky will not send an "engineer" out for a Sky+ system you will have to find your own 3rd party company to assist you or upgrade to a supported Sky service

Re: Need an engineer

Daniel0210 — Tue, 29 Jul 2025 17:57:22 GMT

@Eileen65

Do you have Sky+ (where you've posted)?