topic Re: Sky plus old box in Sky+

Sky plus old box

Simon+Krish — Mon, 28 Jul 2025 19:26:55 GMT

Guys have a old sky plus box , but cant watch anything as it says satilite signal not working.

but oddly can record the channel.

this has been going like this a good while. Usally with bad wearther it dont work, but now seems stuck ?

any thoughts . Have reset a couple of times, and unplugged and reset etc. IMG_8279.jpeg

Re: Sky plus old box

Annie+UK — Mon, 28 Jul 2025 19:29:22 GMT

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: Sky plus old box

Simon+Krish — Mon, 28 Jul 2025 19:37:27 GMT

Thanks for the info , theres a lot there to digest thats for sure , which check the box cables , cant get on the roof to check, oddly can all come back on in a few days time, thats why i tend to always blames the weather , and not crafy Sky trying to get me to up grade . S

Re: Sky plus old box

Mark39 — Mon, 28 Jul 2025 19:53:52 GMT

@Simon+Krish it's not of Sky's doing. Possibly rain is getting into the dish cables causing the loss of signal. When the cables dry out the signal returns.

Re: Sky plus old box

Simon+Krish — Mon, 28 Jul 2025 20:03:09 GMT

Cheers . Am trying my best not to climb up and mess with the dish, i have the aligmnet gauage , will see in a couple of day.