https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038257#M160030 <P>Loss of signal would certainly cause that to happen. You might need to investigate the reason for the signal loss.</P> Thu, 17 Jul 2025 16:31:39 GMT Mark39 2025-07-17T16:31:39Z https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038241#M160026 <P>I want to be able to view recording. There is no issues with viewing card but recording still won't play.&nbsp;</P> Thu, 17 Jul 2025 16:17:35 GMT https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038241#M160026 Kerry171 2025-07-17T16:17:35Z https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038247#M160028 <P>All recordings?</P> Thu, 17 Jul 2025 16:22:27 GMT https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038247#M160028 Mark39 2025-07-17T16:22:27Z https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038251#M160029 <P>No just random ones, usually if signal lost during recording but seems to get locked up</P> Thu, 17 Jul 2025 16:28:21 GMT https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038251#M160029 Kerry171 2025-07-17T16:28:21Z https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038257#M160030 <P>Loss of signal would certainly cause that to happen. You might need to investigate the reason for the signal loss.</P> Thu, 17 Jul 2025 16:31:39 GMT https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038257#M160030 Mark39 2025-07-17T16:31:39Z https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038268#M160031 <P>Yes I'm working off a WiFi dongle and usually all is okay. Just occasionally the signal drops off and think sky doesn't reset on the recording. It will continue to do other bits just locks out say 1 episode from the series</P> Thu, 17 Jul 2025 16:42:13 GMT https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038268#M160031 Kerry171 2025-07-17T16:42:13Z https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038279#M160032 <P>Your wifi dongle is only used for On Demand/Catch Up. Recordings from the TV Guide rely on a good signal from your satellite dish.</P> Thu, 17 Jul 2025 16:50:33 GMT https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038279#M160032 Mark39 2025-07-17T16:50:33Z https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038284#M160033 <P>Good point, and the sky signal strength is good on both receiver's. Now if signal was lost and we try to download just goes to our last playback and is stuck in a cycle of cannot play this recording, resolve issue, re-pair viewing card</P> Thu, 17 Jul 2025 17:03:35 GMT https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038284#M160033 Kerry171 2025-07-17T17:03:35Z https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038371#M160036 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4435850">@Kerry171</a>&nbsp;try deleting the last episode, and deleting it from the Deleted tab, then try again.</P> Thu, 17 Jul 2025 18:59:20 GMT https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038371#M160036 Mark39 2025-07-17T18:59:20Z https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038429#M160037 <P>Thank you for all help. I will try this</P> Thu, 17 Jul 2025 20:01:23 GMT https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038429#M160037 Kerry171 2025-07-17T20:01:23Z https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038438#M160038 <P>Hi, that has worked. Thank you for all help. On a number of occasions we have got part way through a season and had to stop for this issue. We had even been in touch with sky a few times. So please you've sorted this for us. Thank you again</P> Thu, 17 Jul 2025 20:14:48 GMT https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038438#M160038 Kerry171 2025-07-17T20:14:48Z https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038441#M160039 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4435850">@Kerry171</a>&nbsp;happy to help. Glad you're ok now!</P> Thu, 17 Jul 2025 20:22:53 GMT https://helpforum.sky.com/t5/Sky/We-cannot-play-this-recording/m-p/5038441#M160039 Mark39 2025-07-17T20:22:53Z