topic Re: Unable to get channels that i used to get in Sky+

Unable to get channels that i used to get

Stephen210 — Tue, 15 Jul 2025 17:39:59 GMT

I am unable to get various channels that I used to get included in my sky package

Re: Unable to get channels that i used to get

caesarome — Tue, 15 Jul 2025 18:27:07 GMT

@Stephen210

What's happening when you try to access these channels so what onscreen message do you see ?

Re: Unable to get channels that i used to get

Stephen210 — Tue, 15 Jul 2025 18:31:52 GMT

This viewing card is not authorised.

Go to skyviewinghelp.com.

Unable to access website.

I used to receive more channels I.e uk gold now u&gold & sky sports news amongst others now unavailable but still paying the same amount in my sky package.

Re: Unable to get channels that i used to get

caesarome — Tue, 15 Jul 2025 18:40:10 GMT

Have you placed and perhaps cancelled an order for Sky Q ?

Re: Unable to get channels that i used to get

Stephen210 — Tue, 15 Jul 2025 22:08:36 GMT

Yes, a couple of months ago.

Regret it now.

Re: Unable to get channels that i used to get

Mark39 — Tue, 15 Jul 2025 22:22:23 GMT

You'll need to contact Sky, then, I'm afraid for a replacement Card.

Re: Unable to get channels that i used to get

Stephen210 — Wed, 16 Jul 2025 06:30:52 GMT

Thanks for help.

I will attempt to contact sky. Not as easy as it should be. Here's hoping.

Re: Unable to get channels that i used to get

Stephen210 — Wed, 16 Jul 2025 06:32:21 GMT

Caesarome & Mark39

Thanks

Re: Unable to get channels that i used to get

Mark39 — Wed, 16 Jul 2025 07:10:48 GMT

@Stephen210 I'm not sure that they can help with this (if they can't they'll direct you to call ) but if you wish we can ask Sky's messaging team to contact you here so that you can report it via a private online chat.

Re: Unable to get channels that i used to get

Stephen210 — Wed, 16 Jul 2025 07:16:16 GMT

That would be most helpful Mark, Thanks.

Re: Unable to get channels that i used to get

Mark39 — Wed, 16 Jul 2025 08:05:00 GMT

@Stephen210 OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unable to get channels that i used to get

Mr+Flibbles+86 — Wed, 16 Jul 2025 08:08:49 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.