topic Re: topic: New Sky box not received in Sky+

topic: New Sky box not received

Jesse_G — Fri, 11 Jul 2025 08:52:43 GMT

account under either

Old Address: N22

New Address: N8

I have moved flat.

I have received a Broadband box, not the Sky box yet.

A previous broadband (old address) has been cancelled, I was told I would receive a returns box, this has not arrived either.

I need to talk to someone to get this resolved.

Kind Regards,

Jesse.

Re: topic: New Sky box not received

Mark39 — Fri, 11 Jul 2025 09:11:50 GMT

The returns packaging will jave been sent to the address Sky have on record for you. You can use your own packaging, if you wish, as explained here: https://www.sky.com/help/articles/return-or-recycle-sky-equipment

If by Sky box, you mean Sky tv, which have you ordered - Sky Q or Sky Stream?

Note we're customers here, not Sky customer services. By all means give Sky a call if you want to speak to them. You can find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

Re: topic: New Sky box not received

Daniel0210 — Fri, 11 Jul 2025 09:42:13 GMT

I have received a Broadband box, not the Sky box yet.

@Jesse_G

What Sky box? You have posted in the Sky+ board. Sky no longer support this platform and certainly don't supply Sky+ boxes any more.

Re: topic: New Sky box not received

Jesse_G — Fri, 11 Jul 2025 09:47:13 GMT

I have the TV package

I require the box for the channels

on the account have TV + Broadband

can I speak over the phone to someone about this?

Re: topic: New Sky box not received

Daniel0210 — Fri, 11 Jul 2025 09:51:11 GMT

@Jesse_G wrote:

I have the TV package

I require the box for the channels

on the account have TV + Broadband

Which TV platform; Sky Q, Stream or Glass?

can I speak over the phone to someone about this?

Yes. You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

If the issue is not something we can help you with, call Sky by dialling 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: topic: New Sky box not received

GD1 — Fri, 11 Jul 2025 10:18:28 GMT

@Jesse_G Did you read any of the replies? Can you answer the questuons that have been asked?

Re: topic: New Sky box not received

oj01 — Fri, 11 Jul 2025 14:48:18 GMT

@Jesse_G wrote:
account under either
Old Address: N22
New Address: N8

I have moved flat.
I have received a Broadband box, not the Sky box yet.

A previous broadband (old address) has been cancelled, I was told I would receive a returns box, this has not arrived either.

I need to talk to someone to get this resolved.

Kind Regards,
Jesse.

If you had Sky TV at your old address you should have taken the box with you.

If it's Sky+HD (where you posted) it's your box, you own it.

If it's Sky Q or Stream, it's on loan to you from Sky.