https://helpforum.sky.com/t5/Sky/FRUSTRATED/m-p/5029990#M159772 <P>On returning from holiday I now have a message on screen relating to the viewing card not being inserted correctly, no one has used the TV while I was away and it worked perfect before. I have tried all the usual steps of switching off the box and reinserted the card, it works for a while and then the same error message reappears. I've been trying for several hours to fix this and am very frustrated not to be able to speak to someone!</P> Sun, 06 Jul 2025 17:44:38 GMT Isaac5 2025-07-06T17:44:38Z https://helpforum.sky.com/t5/Sky/FRUSTRATED/m-p/5029990#M159772 <P>On returning from holiday I now have a message on screen relating to the viewing card not being inserted correctly, no one has used the TV while I was away and it worked perfect before. I have tried all the usual steps of switching off the box and reinserted the card, it works for a while and then the same error message reappears. I've been trying for several hours to fix this and am very frustrated not to be able to speak to someone!</P> Sun, 06 Jul 2025 17:44:38 GMT https://helpforum.sky.com/t5/Sky/FRUSTRATED/m-p/5029990#M159772 Isaac5 2025-07-06T17:44:38Z https://helpforum.sky.com/t5/Sky/FRUSTRATED/m-p/5030050#M159773 <P>Was the box turned off at the plug while you were away? That would most likely be the cause of this. Sky will probably send you a replacement card once you've reported it. If you can't get past the AI bot, just say nothing when you call and eventually you'll be put through to an adviser.</P> Sun, 06 Jul 2025 19:02:07 GMT https://helpforum.sky.com/t5/Sky/FRUSTRATED/m-p/5030050#M159773 Mark39 2025-07-06T19:02:07Z