https://helpforum.sky.com/t5/Sky/Sky-hd-box-swap/m-p/5029108#M159755 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4428026">@John101953</a>&nbsp; No because as of end of October 2024 it's no longer possible to swap out boxes for replacement ones&nbsp;</P><P>&nbsp;</P><P>the cards are permanently locked to the last box it was paired to end of October&nbsp;</P><P>&nbsp;</P><P>to continue to receive sky service you will need to upgrade to either sky Q glass or stream by calling sky&nbsp;</P> Sat, 05 Jul 2025 11:04:54 GMT SKY1992bf 2025-07-05T11:04:54Z https://helpforum.sky.com/t5/Sky/Sky-hd-box-swap/m-p/5029105#M159754 <P>Unable to pair existing viewing card with replacement refurbished sky+ HD box</P><P>After 3 phone calls with sky they say I need a new card is this correct&nbsp;</P> Sat, 05 Jul 2025 10:57:27 GMT https://helpforum.sky.com/t5/Sky/Sky-hd-box-swap/m-p/5029105#M159754 John101953 2025-07-05T10:57:27Z https://helpforum.sky.com/t5/Sky/Sky-hd-box-swap/m-p/5029108#M159755 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4428026">@John101953</a>&nbsp; No because as of end of October 2024 it's no longer possible to swap out boxes for replacement ones&nbsp;</P><P>&nbsp;</P><P>the cards are permanently locked to the last box it was paired to end of October&nbsp;</P><P>&nbsp;</P><P>to continue to receive sky service you will need to upgrade to either sky Q glass or stream by calling sky&nbsp;</P> Sat, 05 Jul 2025 11:04:54 GMT https://helpforum.sky.com/t5/Sky/Sky-hd-box-swap/m-p/5029108#M159755 SKY1992bf 2025-07-05T11:04:54Z