topic Sky+HD box replacement failed recordings/ downloads in Sky+

Sky+HD box replacement failed recordings/ downloads

AlexSig — Thu, 03 Jul 2025 13:06:20 GMT

My multi room box failed, it was displaying just a flashing red power light. I bought a refurbished 895W box to replace it. I installed it and put my viewing card in and it didn't ask for the card to be paired to the box and I could view all of the subscription channels immediately. Whenever I try to record or download programs they go into failed state. I called Sky customer services and the lady thought it was because the card and box weren't paired, so she did that but I still have the same issue.

Re: Sky+HD box replacement failed recordings/ downloads

Mark39 — Fri, 04 Jul 2025 10:16:49 GMT

It's no longer possible to pair a Viwing Card with a replacement box. Your Card is locked to the box that was using it at the,end of October last year.

Re: Sky+HD box replacement failed recordings/ downloads

AlexSig — Fri, 04 Jul 2025 12:15:50 GMT

Thank you for your response, I obviously don't want to hear that I purchased a box in error but surely Sky customer service should know that.

Re: Sky+HD box replacement failed recordings/ downloads

Mark39 — Fri, 04 Jul 2025 12:20:31 GMT

@AlexSig wrote:

Thank you for your response, I obviously don't want to hear that I purchased a box in error but surely Sky customer service should know that.

Yes, they should.