topic Re: Viewing card issue in Sky+

Viewing card issue

Cazzie7 — Wed, 02 Jul 2025 15:36:48 GMT

We have a Sky+ box and getting this message:

'This viewing card is not authorised. If you have a new card please insert now.

We have taken the card out and back in but still getting the same message.

Re: Viewing card issue

Mark39 — Wed, 02 Jul 2025 15:42:58 GMT

Have you previously ordered, then cancelled Sky Q?

Re: Viewing card issue

Cazzie7 — Wed, 02 Jul 2025 15:48:19 GMT

No we haven't

Re: Viewing card issue

Mark39 — Wed, 02 Jul 2025 15:54:57 GMT

Is there some background to this? Is it the same Viewing Card and the same Sky box you've been using since last October?

Re: Viewing card issue

Cazzie7 — Wed, 02 Jul 2025 16:02:25 GMT

Yes same box and card for 10+ years

First time we have taken the card out today

Re: Viewing card issue

Mark39 — Wed, 02 Jul 2025 16:21:30 GMT

Try removing the Viewing Card then turning your Sky box off at the plug for at least 4 minutes. After switching back on, wait until you have menu access, then reinstall the Viewing Card.

If you still see the same message, you'll have to give Sky a call, I'm afraid.

Re: Viewing card issue

Cazzie7 — Wed, 02 Jul 2025 16:33:40 GMT

We've tried that twice now.

Sky are sending out a new card for us.

Thanks anyway!