topic Re: Sky HD not working in Sky+

Sky HD not working

mjs1975 — Fri, 06 Jun 2025 18:45:39 GMT

So I came in from work this evening, switched everything on, including my Sky box.

After more than 5 minutes I go to watch something and I'm greeted with a message "Your box is still initialising, please return in a short time to use this feature."

I retrun a short time later and I still get the above message, so I leave it for a bit.

Then the message changes to "Your Sky+HD box isn't getting a satellite signal. Your recordings in the Planner and the On Demand service may still be available."

I am unable to access my recordings and the On Demand services.

I have switched off and on again a few times, no joy. Checked the dish and cables, everythings just how I left it this morning.

I am hoping this is similar to that Sky Q issue a few weeks ago

Anyone got any ideas?

Re: Sky HD not working

Annie+UK — Fri, 06 Jun 2025 18:46:39 GMT

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: Sky HD not working

TimmyBGood — Fri, 06 Jun 2025 19:28:19 GMT

@mjs1975 wrote:

I am hoping this is similar to that Sky Q issue a few weeks ago

It won't be.

Re: Sky HD not working

mjs1975 — Sat, 07 Jun 2025 07:26:16 GMT

It sort of, kind of, was.

My Sky didn't come back at all last night, so switched it all off and went to bed. Got up this morning, and it came on as normal. Can't think of any reason why it wouldn't work yesterday though.

Re: Sky HD not working

oj01 — Sat, 07 Jun 2025 08:16:50 GMT

@mjs1975 wrote:
It sort of, kind of, was.

My Sky didn't come back at all last night, so switched it all off and went to bed. Got up this morning, and it came on as normal. Can't think of any reason why it wouldn't work yesterday though.

Did you have much rain yesterday prior to the issue?

One fairly common occurrence on older setups is water ingress into the cables at the dish end causing signal problems. As it dries out the signal returns. If this is the problem, it will happen again.