topic Re: No signal in Sky+

No signal

Carol+Haslam — Mon, 02 Jun 2025 11:42:53 GMT

No signal un plugged everything and got a electric shock so it's dangerous

Re: No signal

Annie+UK — Mon, 02 Jun 2025 11:46:41 GMT

No Signal or No Satellite Signal?

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: No signal

Mark39 — Mon, 02 Jun 2025 12:10:59 GMT

@Carol+Haslam wrote:

No signal un plugged everything and got a electric shock so it's dangerous

Where did you get an electric shock from?

Re: No signal

Carol+Haslam — Mon, 02 Jun 2025 17:38:40 GMT

I am so angry we have a live wire at the back of the tv that connects to sky dish,my son in law got a bad electric shock

Re: No signal

Mark39 — Mon, 02 Jun 2025 20:15:48 GMT

@Carol+Haslam wrote:

I am so angry we have a live wire at the back of the tv that connects to sky dish,my son in law got a bad electric shock

I don't know how that could have happened, but commonsense suggests as a precaution that you unplug your Sky box and stop using it, if you haven't already done so.

Re: No signal

Carol+Haslam — Mon, 02 Jun 2025 20:20:06 GMT

How rude and patronising,we are two pensioners that have been left with no tv for 10 days already,i have phoned numerous times and e mailed so what do you suggest we do ,my husband is poorly we need the tv as we can't go out,my husband hasn't long been out of hospital,this is a disgrace

Re: No signal

GD1 — Mon, 02 Jun 2025 20:20:36 GMT

@Carol+Haslam A Satellite cable carries a maxiumum of 18volts, not enough for a "massive shock"

In fact no worse than a static electricity shock.

Re: No signal

Mark39 — Mon, 02 Jun 2025 20:23:43 GMT

@GD1 wrote:

@Carol+Haslam A Satellite cable carries a maxiumum of 18volts, not enough for a "massive shock"

In fact no worse than a static electricity shock.

....and carries no voltage at all unless it's connected to a Sky box.

Re: No signal

Mark39 — Mon, 02 Jun 2025 20:26:43 GMT

@Carol+Haslam wrote:

How rude and patronising,we are two pensioners that have been left with no tv for 10 days already,i have phoned numerous times and e mailed so what do you suggest we do ,my husband is poorly we need the tv as we can't go out,my husband hasn't long been out of hospital,this is a disgrace

Nobody has been 'rude and patronising', just perplexed. What have Sky said?

Re: No signal

GD1 — Mon, 02 Jun 2025 20:29:36 GMT

@Carol+Haslam If you have Sky+ and is no longer supported by Sky, so what did they say when you called?

Re: No signal

SpaceSparkie — Tue, 03 Jun 2025 12:52:57 GMT

Hi @Carol+Haslam

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No signal

Greenfingers001 — Tue, 03 Jun 2025 13:19:58 GMT

Thanks for escalating this. We’ve sent @Carol+Haslam an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.