topic Re: Message saying viewing card not authorised in Sky+

Message saying viewing card not authorised

Joanne135 — Fri, 11 Apr 2025 19:00:08 GMT

Sky isn't working. The message on screen says that the viewing card is not authorised

Re: Message saying viewing card not authorised

Annie+UK — Fri, 11 Apr 2025 19:06:37 GMT

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

Re: Message saying viewing card not authorised

Jim1957 — Sun, 01 Jun 2025 18:49:05 GMT

Message says viewing card not authorised

Re: Message saying viewing card not authorised

Daniel0210 — Sun, 01 Jun 2025 18:50:25 GMT

@Jim1957

Please read the post immediately above yours.

Re: Message saying viewing card not authorised

caesarome — Sun, 01 Jun 2025 18:50:59 GMT

@Jim1957

Have you placed and perhaps cancelled, an order for Sky Q ?

Re: Message saying viewing card not authorised

PP15 — Mon, 22 Sep 2025 11:58:09 GMT

I was going to upgrade..May, thought my sky box was faulty..infact was not so...was wall socket. Had electrician sorted socket. . canceled new packed within about 5 days. Yes was ok. They installed extra fast cable regardless.

Then troubles started. Could not get catch up later could nor record . Have spoken to 3 separate sky personnel..they understood..would be sorted. Has not been done .
I have stopped payment as told to last sky personnel. His reply was I should have had a new card.. which I haven't had nor knew about. He said one would be sent. No it has not.
Get messages re make ppayment on regular basis.
Have Been customer since November 2009.
Dreadful treatment by them.
Keep asking for help on the messages keep failing

Re: Message saying viewing card not authorised

Mark39 — Mon, 22 Sep 2025 12:14:26 GMT

@PP15 Sky won't talk to you until you sort out the overdue payments and reinstate your direct debit. Meanwhile you're still being charged.

You do need a replacement Viewing Card which should be easy to resolve.