topic Re: Dish bracket broken in Sky+

Dish bracket broken

ChaserLee1 — Wed, 21 May 2025 14:21:40 GMT

Hello, my dish has come away from the bracket and needs securing. As a result I do not get a signal as I cannot keep the dish secure.

I have Sky+. I will be happy to switch to Q but I have a lot of shows on the planner I do not want to lose. I cannot get these on catch-up as they are live events and/or old ones.

If I switch to Q can I somehow keep the recordings?

Would Sky send an engineer to fix the dish? Last time someone replaced my dish but it's awkward as you have to do it through a small bedroom window. He was a Sky employee and managed it. The time before they tried from the outside but I live in a 3rd floor flat and even the extended height team couldn't reach.

Would be grateful for any help.

Thanks.

Re: Dish bracket broken

Annie+UK — Wed, 21 May 2025 14:24:27 GMT

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass, Sky Stream and Sky Q (Satellite TV is approaching end of life so is not a long term solution)

Sky do not send engineers out to Sky Plus customers any more

Re: Dish bracket broken

ChaserLee1 — Wed, 21 May 2025 14:31:09 GMT

Thanks Annie.

Re: Dish bracket broken

Daniel0210 — Wed, 21 May 2025 14:41:54 GMT

@ChaserLee1

Sky no longer support Sky+ and Sky+HD. You'll need to employ a local satellite engineer at your own expense to repair/replace the dish.

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post suggested they wouldn't send an engineer - but did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream. I'm afraid all recordings would be lost.

Re: Dish bracket broken

ChaserLee1 — Wed, 21 May 2025 14:46:19 GMT

Thanks Daniel.

Re: Dish bracket broken

ChaserLee1 — Wed, 21 May 2025 14:58:26 GMT

Would it work if I brought the dish inside the room by the window just long enough to clear the planner?

Re: Dish bracket broken

Daniel0210 — Wed, 21 May 2025 15:14:23 GMT

@ChaserLee1 wrote:

Would it work if I brought the dish inside the room by the window just long enough to clear the planner?

@ChaserLee1

By doing that it would be very unlikely to be pointing towards the satellite.

Re: Dish bracket broken

nigea99 — Wed, 21 May 2025 19:39:56 GMT

@ChaserLee1

You may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q which does mention that you would not keep your recordings

The location of your dish may be problematical with if you do consider a move to SKY Q

Re: Dish bracket broken

ChaserLee1 — Wed, 21 May 2025 19:44:56 GMT

Thanks Nige.