https://helpforum.sky.com/t5/Sky/Sky-box-not-working/m-p/4986076#M158610 <P>my existing sky box is not working. how do i get a replacement without paying for an upgrade</P> Fri, 16 May 2025 13:26:07 GMT MM50 2025-05-16T13:26:07Z https://helpforum.sky.com/t5/Sky/Sky-box-not-working/m-p/4986076#M158610 <P>my existing sky box is not working. how do i get a replacement without paying for an upgrade</P> Fri, 16 May 2025 13:26:07 GMT https://helpforum.sky.com/t5/Sky/Sky-box-not-working/m-p/4986076#M158610 MM50 2025-05-16T13:26:07Z https://helpforum.sky.com/t5/Sky/Sky-box-not-working/m-p/4986078#M158611 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4393608">@MM50</a>&nbsp;</P> <P>You can't.&nbsp;<BR /><BR /></P> <P><SPAN>Sky no longer support Sky+ and Sky+HD. You'll need to employ a local satellite engineer at your own expense to check/repair/replace the dish if it's a dish issue.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post suggested they wouldn't send an engineer - but did offer the customer&nbsp;</SPAN><SPAN>£65towards arranging one themselves.</SPAN></P> <P>&nbsp;</P> <P><SPAN>The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.</SPAN></P> Fri, 16 May 2025 13:28:59 GMT https://helpforum.sky.com/t5/Sky/Sky-box-not-working/m-p/4986078#M158611 Daniel0210 2025-05-16T13:28:59Z