topic Re: Signal in Sky+

Signal

Cleo2020 — Mon, 12 May 2025 09:59:47 GMT

Got a message my sky+HD box isn't getting a satellite signal

Re: Signal

Daniel0210 — Mon, 12 May 2025 10:07:13 GMT

@Cleo2020

Sky no longer support Sky+ and Sky+HD. You'll need to employ a local satellite engineer at your own expense to check/repair/replace the dish.

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post suggested they wouldn't send an engineer - but did offer the customer £65towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

Re: Signal

Mark39 — Mon, 12 May 2025 10:06:51 GMT

Try turning your Sky box off at the plug then checking that the dish connections at the back are secure.

If after turning on the problem isn't fixed, it's most likely a problem with your dish or cables. Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you would need to engage a local satellite installer to take a look. Or now might be the time to consider upgrading to Sky Q. Any dish issues will be fixed at no additional cost as part of the installation.