topic Sky box not working in Sky+

Sky box not working

Andy1310 — Sun, 11 May 2025 19:57:35 GMT

My sky box has stopped working and has a solid orange light. I have reset this but it still doesn't work properly.

Re: Sky box not working

Mark39 — Sun, 11 May 2025 20:01:45 GMT

Try Sky's help here: https://www.sky.com/help/articles/sky-plus-box-stuck-on-standby

Re: Sky box not working

Andy1310 — Sun, 11 May 2025 20:05:11 GMT

The engineer has shown me how to reset this problem before but now it is not responding and I believe needs an engineer call out.

the box isn't stuck on stand-by and displays an orange dot and not a red dot.

Re: Sky box not working

TimmyBGood — Sun, 11 May 2025 20:10:27 GMT

@Andy1310 wrote:

I believe needs an engineer call out.

Sky no longer offers engineer attendance for Sky+ HD as it's an obsolete platform. They'll advise you to migrate to Sky Q, or preferably Glass/Stream.

Re: Sky box not working

Annie+UK — Sun, 11 May 2025 20:10:50 GMT

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass, Sky Stream and Sky Q (Satellite TV is approaching end of life so is not a long term solution)

You'll need to source your own engineer now as Sky will not send one for Sky+

Re: Sky box not working

Mark39 — Sun, 11 May 2025 20:17:31 GMT

@Andy1310 if it's not stuck on standby, tell us what it's doing or not doing and what you mean by not responding.

By the way, orange is standby on a sky+HD box.