topic Viewing card issue sky + in Sky+ https://helpforum.sky.com/t5/Sky/Viewing-card-issue-sky/m-p/4979971#M158423 <P>I am seeing a message on screen saying my viewing card is unauthorised&nbsp;</P> Sat, 10 May 2025 13:25:09 GMT Cliff10 2025-05-10T13:25:09Z Viewing card issue sky + https://helpforum.sky.com/t5/Sky/Viewing-card-issue-sky/m-p/4979971#M158423 <P>I am seeing a message on screen saying my viewing card is unauthorised&nbsp;</P> Sat, 10 May 2025 13:25:09 GMT https://helpforum.sky.com/t5/Sky/Viewing-card-issue-sky/m-p/4979971#M158423 Cliff10 2025-05-10T13:25:09Z Re: Viewing card issue sky + https://helpforum.sky.com/t5/Sky/Viewing-card-issue-sky/m-p/4979975#M158424 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4387648">@Cliff10</a>&nbsp; Is the card in the same box it was paired too as at the end of October 2024?</P> Sat, 10 May 2025 13:28:54 GMT https://helpforum.sky.com/t5/Sky/Viewing-card-issue-sky/m-p/4979975#M158424 SKY1992bf 2025-05-10T13:28:54Z Re: Viewing card issue sky + https://helpforum.sky.com/t5/Sky/Viewing-card-issue-sky/m-p/4979979#M158425 <P>...and have you ordered, then cancelled Sky Q?</P> Sat, 10 May 2025 13:32:26 GMT https://helpforum.sky.com/t5/Sky/Viewing-card-issue-sky/m-p/4979979#M158425 Mark39 2025-05-10T13:32:26Z Re: Viewing card issue sky + https://helpforum.sky.com/t5/Sky/Viewing-card-issue-sky/m-p/4979982#M158426 <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em 1em; margin: 0 auto 2ch auto;"><STRONG>Please Note:</STRONG> If you have ordered Sky Q your existing viewing card will eventually be cancelled, even if the Sky Q install fails for any reason. You will need to contact Sky to see what can be done</DIV> <P>You could try performing a <STRONG>New Install</STRONG><BR /><BR /></P> <DIV style="display: inline-block; border-radius: 10px; border: 2px solid hotpink; padding: .5em 1em;">See question <STRONG>Q21</STRONG> in my <STRONG><A title="Visit my Sky Plus F⋅A⋅Q page for help with your Sky Plus issues" href="https://annieuk.ddns.net/sky-faq#q21a" target="_blank">Sky Plus F⋅A⋅Q</A></STRONG> for New Install</DIV> Sat, 10 May 2025 13:40:04 GMT https://helpforum.sky.com/t5/Sky/Viewing-card-issue-sky/m-p/4979982#M158426 Annie+UK 2025-05-10T13:40:04Z