topic Re: Sky not working in Sky+

Sky not working

Proudtobe — Thu, 08 May 2025 11:08:01 GMT

I want someone to come out, our sky isn't working

Re: Sky not working

Proudtobe — Thu, 08 May 2025 11:09:28 GMT

I want an engineer out to fix our sky, I'm getting endless messages but can never speak to someone! Our sky isn't working so I will cancel everything if someone doesn't bother answering a phone

Re: Sky not working

caesarome — Thu, 08 May 2025 11:18:05 GMT

@Proudtobe

Do you have a Sky+ box and if so what onscreen message are you seeing ?

Re: Sky not working

Daniel0210 — Thu, 08 May 2025 11:18:22 GMT

@Proudtobe

Have you got Sky+ as that's where you've posted?

Sky no longer support Sky+ and Sky+HD. You'll need to employ a local satellite engineer at your own expense if you actually need an engineer as you haven't said what the issue is.

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post suggested they wouldn't send an engineer - but did offer the customer £65towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

Re: Sky not working

Annie+UK — Thu, 08 May 2025 11:42:09 GMT

@Proudtobe wrote:

I want an engineer out to fix our sky, I'm getting endless messages but can never speak to someone! Our sky isn't working so I will cancel everything if someone doesn't bother answering a phone

This forum is primarily customer-to-customer help, you're not talking to Sky support

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)