topic Re: Unable to watch downloaded bbc iplayer in Sky+

Unable to watch downloaded bbc iplayer

Sue36 — Wed, 07 May 2025 08:45:35 GMT

I am unable to watch downloaded programs from bbc iplayer and sky channels but can view programs downloaded from other channels such as drama and alibi

Re: Unable to watch downloaded bbc iplayer

caesarome — Wed, 07 May 2025 08:47:27 GMT

@Sue36

What device is this on and what is happening so what onscreen message do you see ?

Re: Unable to watch downloaded bbc iplayer

Sue36 — Wed, 07 May 2025 09:02:26 GMT

It's sky + hd the message is saying i need to upgrade my subscription but i still download and watch programs on u &alibi

Re: Unable to watch downloaded bbc iplayer

caesarome — Wed, 07 May 2025 09:13:13 GMT

@Sue36

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Unable to watch downloaded bbc iplayer

Addie15 — Wed, 07 May 2025 10:26:28 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Sue36.