topic Re: Viewing card is not authorised in Sky+

Viewing card is not authorised

Sue1271 — Sun, 04 May 2025 17:17:05 GMT

Sky not working on any channel

Re: Viewing card is not authorised

Daniel0210 — Sun, 04 May 2025 17:21:15 GMT

@Sue1271

Is this the same viewing card being used in the same Sky+ box that it was in at the end of October 2024?

Re: Viewing card is not authorised

Mark39 — Sun, 04 May 2025 17:31:20 GMT

@Sue1271 ....and have you previously ordered then cancelled Sky Q?

Re: Viewing card is not authorised

Sue1271 — Sun, 04 May 2025 17:42:53 GMT

Yes I did order then cancel Sky Q. I have an old sky + box which does not have a physical viewing card. I followed the Sky instructions to view my viewing card number but it did not recognise the last 3 digits

Re: Viewing card is not authorised

Annie+UK — Sun, 04 May 2025 18:04:51 GMT

@Sue1271 wrote:

Yes I did order then cancel Sky Q. I have an old sky + box which does not have a physical viewing card. I followed the Sky instructions to view my viewing card number but it did not recognise the last 3 digits

ALL Sky satellite boxes have a Physical Viewing Card in a slot behind a door

Re: Viewing card is not authorised

caesarome — Sun, 04 May 2025 18:20:48 GMT

@Sue1271 wrote:

Yes I did order then cancel Sky Q.

Then this is your issue, as soon as Sky Q is ordered the card you have is cancelled, it doesn't happen straight away but as you have found it does after a while.

Re: Viewing card is not authorised

Mark39 — Sun, 04 May 2025 18:55:44 GMT

@Sue1271 wrote:

Yes I did order then cancel Sky Q. I have an old sky + box which does not have a physical viewing card. I followed the Sky instructions to view my viewing card number but it did not recognise the last 3 digits

You'll need to ask Sky for a replacement card (assuming your Sky Q order didn't get to the stage where a card was sent to you). They may try to tell you that they can no longer issue a card and you'll have to upgrade to Sky Q, but that's not the case.