topic Re: Sky TV not working in Sky+

Sky TV not working

Redlynch — Fri, 02 May 2025 13:15:24 GMT

Three nights ago, while my wife was watching Sky TV, the screen went black. Since then, all we've been getting is the "NO SIGNAL" message.

We've tried switching off the mains power and restarting, we've tried removing the Sky card and reinserting, but it's made no difference.

We've lost signal on odd occasions in the past, but it's usually been down to bad weather affecting the signal to the dish (not an issue just now) and it's never lasted as long as a whole day.

Re: Sky TV not working

Mark39 — Fri, 02 May 2025 13:22:55 GMT

Is that 'no signal' or no satellite signal'? They're not the same.

Re: Sky TV not working

Annie+UK — Fri, 02 May 2025 13:24:11 GMT

No Signal or No Satellite Signal?

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: Sky TV not working

Redlynch — Fri, 02 May 2025 13:26:26 GMT

Ok - but how could I spot the difference? At the moment, all I know is that the screen has "no signal" written on it

Re: Sky TV not working

Annie+UK — Fri, 02 May 2025 13:27:56 GMT

@Redlynch wrote:

Ok - but how could I spot the difference? At the moment, all I know is that the screen has "no signal" written on it

See my post above

Re: Sky TV not working

Mark39 — Fri, 02 May 2025 13:31:31 GMT

@Redlynch wrote:

Ok - but how could I spot the difference? At the moment, all I know is that the screen has "no signal" written on it

One includes the word 'satellite'.

If it's just 'no signal' there's a problem with the connection between your Sky box and your TV. See @Annie+UK 's post.

You could try putting your Sky box in standby then removing the HDMI cable from both your TV and your Sky box, switching the ends over and reconnecting it.

Re: Sky TV not working

Redlynch — Fri, 02 May 2025 13:35:26 GMT

Ok thanks - but the error message on-screen is "no signal", not "no satellite signal"

Everything is connected, as it always has been, but for some reason our connections has been lost. Is there anything I can do about this?

Re: Sky TV not working

Redlynch — Fri, 02 May 2025 13:36:39 GMT

Thanks, Mark39, trying this now

Re: Sky TV not working

Redlynch — Fri, 02 May 2025 13:47:04 GMT

Still 'NO SIGNAL', I'm afraid

The Sky Box is pretty old, I think 12 years - could it just have failed in some way?

Re: Sky TV not working

Mark39 — Fri, 02 May 2025 13:55:07 GMT

@Redlynch wrote:

Still 'NO SIGNAL', I'm afraid

The Sky Box is pretty old, I think 12 years - could it just have failed in some way?

Possibly. If your TV has a second HDMI port, try that. And try a new HDMI cable.

Re: Sky TV not working

Redlynch — Fri, 02 May 2025 14:15:22 GMT

Will do! Thanks again