topic Re: Broken Sky HD box in Sky+

Broken Sky HD box

Kevinsw19 — Thu, 01 May 2025 12:21:39 GMT

My mum's Sky HD box is not working there's no power on it at all, Sky have told me they no longer supply these boxes so I bought a reconditioned one but when I opened it there is a warning saying that Sky no longer let you transfer your Sky card to other boxes. My mother is far to old to get used to a different box and it feels like older people who have been loyal customers for many years are being ignored. Why can't we transfer the card or be sent a new card. Does anyone know of any places in London that could fix the existing box.

Re: Broken Sky HD box

Daniel0210 — Thu, 01 May 2025 12:31:09 GMT

@Kevinsw19

So Sky+, being a legacy package, is no longer supported by Sky.

You can't now pair a viewing card to another Sky+ box that it wasn't paired to at the end of October 2024.

if you can't get it repaired she (I presume she's the account holder) can still call Sky to discuss options which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription.

Re: Broken Sky HD box

Kevinsw19 — Thu, 01 May 2025 12:46:38 GMT

I need to know of somewhere that repairs the box as my mother will not be able to use another box

Re: Broken Sky HD box

Mark39 — Thu, 01 May 2025 13:03:45 GMT

I don't know of any in London that specialise in Sky+ box repairs. You could try a local electronics repair shop to see if they can take a look. Alternatively you could try Digifix Limited (I have no connection with them, but they have an excellent reputation) who operate a national and international service. I suspect a power supply fault which I imagine can be repaired without affecting the pairing between the box and the Viewing Card - but I'd recommend checking with them first that the repair won't disrupt the pairing.

Re: Broken Sky HD box

Kevinsw19 — Thu, 01 May 2025 13:31:30 GMT

Thanks I will try them

Re: Broken Sky HD box

Kevinsw19 — Thu, 01 May 2025 13:37:47 GMT

They could not help me are sky not able to send me a new card to put in the reconditioned box that I have purchased and is working fine.

Re: Broken Sky HD box

Daniel0210 — Thu, 01 May 2025 13:39:03 GMT

@Kevinsw19 wrote:

are sky not able to send me a new card to put in the reconditioned box that I have purchased and is working fine.

@Kevinsw19

As previous stated they won't do that.

Re: Broken Sky HD box

Annie+UK — Thu, 01 May 2025 13:48:19 GMT

@Kevinsw19 wrote:

They could not help me are sky not able to send me a new card to put in the reconditioned box that I have purchased and is working fine.

See question Q53 in my Sky Plus F⋅A⋅Q

Re: Broken Sky HD box

TimmyBGood — Thu, 01 May 2025 17:41:43 GMT

@Kevinsw19 wrote:

are sky not able to send me a new card to put in the reconditioned box that I have purchased and is working fine.

No: that ceased last year, because they'd really like the remaining few percent of customers still using what's effectively a twenty year old platform to move to something current.

Re: Broken Sky HD box

Kevinsw19 — Thu, 01 May 2025 19:46:40 GMT

Thanks but someone said to me that we will give me a fire stick and our history with Sky who have not helped us at all will terminate

Re: Broken Sky HD box

Annie+UK — Thu, 01 May 2025 19:53:44 GMT

@Kevinsw19 wrote:

Thanks but someone said to me that we will give me a fire stick and our history with Sky who have not helped us at all will terminate

👍